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Delivery

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Fast and Reliable Delivery to Your Doorstep

At VeloDET, we understand that getting your new bike or gear quickly and in perfect condition is essential. That’s why we’ve designed our delivery service to be efficient, secure, and hassle-free. Whether you’re local or across the globe, we’ll make sure your order gets to you safely and on time.

Delivery Options

  1. Standard Delivery (For Domestic Orders)

    • Delivery Time: Typically 7-10 business days.
    • Shipping Fee: EUR 70 for orders < EUR 1000, free for orders > EUR 1000.
    • Tracking: All orders include a tracking link to monitor your shipment in real time.

  2. Express Delivery

    • Delivery Time: 3 business days or next-day delivery.
    • Shipping Fee: EUR 120 .
    • Perfect for urgent purchases, ensuring you’re ready to ride sooner.

  3. Local Delivery (For Customers Near Our Store)

    • Available for addresses within 50 km/miles of our store.
    • Delivery Fee:  Free
    • Same-day delivery may be available for orders placed before 11 A.M.

  4. International Shipping

    • We ship to Europe.
    • Delivery Time: Varies by location 7-10 business days.
    • Customs & Duties: Please note that international shipments may be subject to customs duties and taxes. These charges are the responsibility of the recipient.

  5. In-Store Pickup (Free Option)

    • Order online and pick up at our store.
    • Your order will be ready within 5 hours, and we’ll notify you when it’s available for collection.

Packing & Handling

  • All bikes are carefully assembled, tuned, and test-ridden by our team before shipping.
  • To ensure safe transit, bikes are partially disassembled (e.g., pedals, handlebars) and securely packaged. Assembly instructions or video guides are included to make setup easy.

Delivery Times

  • Orders placed before 12 A.M. are processed the same day.
  • Delivery times vary based on location and shipping method selected.

Tracking Your Order

Once your order is dispatched, you’ll receive a confirmation email with a tracking number and a link to follow your shipment. You can also log into your account on our website to check the status of your order.

Delivery FAQs

Q: How do I qualify for free shipping?
A: Free shipping is available on orders over EUR 1000.

Q: Will my bike arrive fully assembled?
A: Bikes are shipped 90% assembled to ensure safe transit. Final assembly is easy and requires basic tools. We also provide step-by-step instructions or video tutorials.

Q: Can I request a specific delivery date?
A: Yes! Contact us after placing your order, and we’ll do our best to accommodate your preferred date.

Q: What happens if my order is delayed?
A: While delays are rare, they can occur due to unforeseen circumstances. If your order is delayed, we’ll keep you updated and work to resolve the issue promptly.

Q: What if my order arrives damaged?
A: If you receive a damaged product, contact us immediately with photos of the item and packaging. We’ll arrange for a replacement or refund.

Why Choose VeloDET for Delivery?

  1. Fast Turnaround Times: We prioritize quick order processing to get your items to you without delay.
  2. Carefully Packaged Goods: Bikes and gear are securely packed to prevent damage during transit.
  3. Global Reach: We proudly serve customers both locally and internationally.
  4. Transparent Communication: From the moment you order to the day it arrives, we’ll keep you informed.

Need Help with Your Order?

We’re excited to hear from you and explore how we can work together. To get started, contact us through:

Together, we can build something amazing!