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Guarantee

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Our Commitment to Quality

At VeloDET, we stand behind every bike, accessory, and part we sell. Our goal is to provide you with high-quality products that you can rely on for years to come. To ensure your complete satisfaction, we offer comprehensive guarantees that protect your investment and give you peace of mind.

What’s Covered by Our Guarantee

  1. Manufacturer’s Warranty

    • All new bikes and components come with a manufacturer’s warranty that protects against defects in materials and workmanship.
    • Warranty periods vary by brand and product type, but typically cover:
      • Frames (up to a lifetime warranty with some brands)
      • Components (1-2 years)
      • Accessories (as specified by the manufacturer)

  2. VeloDET Satisfaction Guarantee

    • If you’re not completely satisfied with your purchase, we’re here to make it right. Our Satisfaction Guarantee includes:
      • Free adjustments or tune-ups within 30 days of purchase.
      • Exchanges or refunds on unused items within 30 days (terms apply).
      • Support for warranty claims on your behalf.

  3. Used Bikes Guarantee (For Pre-Loved or Demo Bikes)

    • Our “USED” category bikes are thoroughly inspected and serviced before being sold. They come with a limited guarantee covering key components for 1 year, ensuring you can ride with confidence.

  4. Lifetime Service Guarantee (Optional Add-On)

    • For an additional fee, customers can enroll in our Lifetime Service Program, which includes:
      • Free annual tune-ups.
      • Discounts on replacement parts and upgrades.
      • Priority repair service.

Why Choose VeloDET?

  1. Trusted Products:
    We partner with leading brands that prioritize quality and reliability.

  2. Expert Support:
    Our team of experienced bike technicians is always ready to help, whether it’s making a quick adjustment or filing a complex warranty claim.

  3. Customer-Centric Policies:
    We go above and beyond to ensure your satisfaction, making sure every purchase is a long-term investment you can trust.

FAQs About Our Guarantee

Q: What’s the difference between the manufacturer’s warranty and your guarantee?
A: The manufacturer’s warranty covers defects in the product, while our guarantee ensures your overall satisfaction with your purchase, including adjustments and limited returns/exchanges.

Q: Can I still file a claim if I bought the bike online?
A: Yes! Simply contact us with your proof of purchase, and we’ll guide you through the process.

Q: Do used bikes come with the same warranty as new ones?
A: No, used bikes have a limited guarantee, but they are thoroughly inspected and serviced to ensure quality.

Q: How often should I bring my bike in for service to keep the warranty valid?
A: Regular maintenance is key! We recommend bringing your bike in for a tune-up every 6-12 months.

We’re Here to Help

If you have questions or need assistance with a warranty or guarantee claim, feel free to contact us:

We’re committed to ensuring your riding experience is nothing short of exceptional!